Amazon has announced a hiring opportunity for the role of IT Support Engineer I. This position is ideal for IT professionals with experience in Windows Server technologies, networking, operating systems, and enterprise IT support.
As an IT Support Engineer I, you will provide technical support, troubleshoot IT infrastructure issues, and help maintain reliable IT services across Amazon sites.
About Amazon IT Support Engineer I Role
As an IT Support Engineer I, you will use your technical knowledge and specialized skills to implement IT solutions and provide support for computer hardware, operating systems, and enterprise application software across sites within a defined geographical area.
The role also involves troubleshooting technical issues, supporting customers remotely, and contributing to local IT projects and operational improvements.
Job Details
- Company: Amazon
- Role: IT Support Engineer I
- Job Type: Full-Time
- Department: Information Technology (IT)
Key Responsibilities
Selected candidates will:
- Manage local technical projects.
- Maintain or create IT policies, procedures, and processes.
- Identify root causes of operational issues and process inefficiencies.
- Provide remote technical support to global customers.
- Travel within the local or regional area when required to support business needs.
- Troubleshoot and resolve technical issues related to hardware, operating systems, and enterprise applications.
Basic Qualifications
Candidates applying for this role should have experience in:
-
1+ years of Windows Server technologies, including:
- Active Directory (AD)
- DFS
- Print Services
- SCCM
- 2+ years of troubleshooting in a multi-user, high-availability environment.
-
2+ years of:
- PC repair
- Troubleshooting
- Device deployment
- Asset liquidation
- 1+ years of IT client, server, and network service delivery experience.
-
2+ years of networking concepts, including:
- DNS
- DHCP
- SSL
- OSI Model
- TCP/IP
- 2+ years of supporting Windows, Mac, or Linux operating systems in a corporate environment.
- 2+ years of supporting and maintaining a corporate network environment.
Preferred Qualifications
Candidates with the following experience may have an advantage:
- 2+ years of computer networking experience.
- Experience supporting video conferencing and teleconferencing equipment.
Skills Required
Amazon is looking for candidates with knowledge of:
- Windows Server Administration
- Active Directory
- SCCM
- DNS & DHCP
- TCP/IP Networking
- OSI Model
- Windows, Linux & macOS Support
- Hardware Troubleshooting
- IT Infrastructure Support
- Network Troubleshooting
Why Consider This Opportunity?
This role offers the opportunity to:
- Work in Amazon's global IT support environment.
- Support enterprise hardware, software, and network infrastructure.
- Participate in technical projects and operational improvements.
- Troubleshoot enterprise IT issues across multiple sites.
- Gain experience supporting global customers.
Who Can Apply?
This opportunity is suitable for professionals with experience in:
- IT Support
- Desktop Support
- System Administration
- Network Support
- Infrastructure Support
- Technical Support Engineering
Candidates should meet the experience requirements listed in the official job description before applying.
How to Apply
Interested candidates can apply through the official Amazon Jobs portal.
Official Job Link
Apply for Amazon IT Support Engineer I Role
Final Words
The Amazon IT Support Engineer I role is an excellent opportunity for IT professionals who have experience with Windows Server technologies, networking, operating systems, and enterprise IT support.
Before applying, ensure your resume highlights your experience with Windows Server, Active Directory, networking protocols, operating system support, and troubleshooting, as these are key requirements mentioned in the official job description.
If your skills align with the qualifications, this could be a valuable opportunity to join Amazon's global IT organization.
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