NatWest Group has opened applications for the role of Customer Service & Operations Analyst (Webchat). According to the official job description, this opportunity is open for 2024 and 2025 graduates and is based in India.

The role focuses on customer support, business operations, process improvement, and handling customer queries while delivering positive customer experiences.

NatWest Group Customer Service and Operations Analyst Webchat hiring 2026 for freshers

About the Customer Service & Operations Analyst Role

As a Customer Service & Operations Analyst (Webchat), you will provide support to customers and colleagues in contact centres by responding to customer queries, investigating issues, and assisting with business processes, policies, and procedures.

You will also help identify process improvements, maintain operational records, and contribute to improving customer service and operational efficiency.

Job Details

Company: NatWest Group

Role: Customer Service & Operations Analyst (Webchat)

Job Type: Full-Time

Location: India

Job Responsibilities

In this role, you will provide support to customers and colleagues by responding to customer queries and investigating issues raised through contact centres. You will develop an understanding of customer and business needs while supporting business processes, policies, and procedures.

The role also involves identifying barriers to operational performance, coordinating improvements to increase efficiency, working closely with operational teams, providing coaching and support where required, maintaining accurate operational records, logging incidents, identifying trends, reviewing manual processes for possible automation or enhancement, and continuously focusing on improving customer service and customer experience.

Eligibility Criteria

According to the official job description, this opportunity is open to:

  • Freshers
  • 2024 graduates
  • 2025 graduates

Eligible degree programs include:

  • B.Com
  • BA
  • BBA
  • B.Sc (Non-IT)
  • Mass Communication
  • Journalism

Required Skills

Candidates applying for this role should have:

  • Excellent planning and organizational skills.
  • Strong attention to detail.
  • Ability to manage multiple tasks while maintaining accuracy.
  • Experience analyzing and using performance data.
  • Ability to communicate information clearly and simply.
  • Understanding of contact centre operations and performance metrics.
  • Microsoft Office skills, including:

    • Microsoft Excel
    • Microsoft Word
    • Microsoft PowerPoint

Work Location

According to the official job posting, this role is based in India, and all normal working days must be carried out in India.

Why Consider This Opportunity?

This role provides an opportunity to work in customer service and business operations while gaining experience in process improvement, customer interaction, operational support, and performance analysis.

Candidates will work closely with operational teams and contribute to improving customer experience and business efficiency.

Who Can Apply?

This opportunity is suitable for:

  • Fresh Graduates (2024 & 2025 Pass Outs)
  • B.Com Graduates
  • BA Graduates
  • BBA Graduates
  • B.Sc (Non-IT) Graduates
  • Mass Communication Graduates
  • Journalism Graduates

Applicants should ensure they meet the eligibility criteria mentioned in the official job description before applying.

How to Apply

Interested candidates can apply through the official NatWest Group Careers portal.

Official Job Link

Apply for NatWest Group Customer Service & Operations Analyst (Webchat) Role

Final Words

The Customer Service & Operations Analyst (Webchat) role at NatWest Group is a good opportunity for 2024 and 2025 graduates who are interested in customer service, operations, and business support.

Before applying, carefully review the official job description and ensure your resume highlights your communication skills, organizational abilities, attention to detail, Microsoft Office proficiency, and any relevant academic or project experience, as these are the primary qualifications mentioned by NatWest Group.