Redis has announced a hiring opportunity for the role of Technical Support Engineer (L1). According to the official job description, the company is looking for candidates to join its Customer Support team in India.

The role focuses on providing technical support, troubleshooting customer issues, maintaining SLA compliance, and working closely with engineering and product teams to deliver high-quality customer service.

Redis Technical Support Engineer L1 hiring 2026 for freshers in customer support


About the Redis Technical Support Engineer (L1) Role

As a Technical Support Engineer (L1), you will provide timely resolution of technical issues related to Redis products. You will analyze customer problems, troubleshoot cloud and on-premise environments, collaborate with internal engineering teams, and ensure customers receive accurate technical assistance.

You will also develop product expertise while supporting customers across different deployment environments.

Job Details

Company: Redis

Role: Technical Support Engineer (L1)

Job Type: Full-Time

Team: Customer Support

Job Responsibilities

As a Technical Support Engineer (L1), you will analyze customer issues related to cloud and on-premise products and provide accurate resolutions. You will work with Platform-as-a-Service (PaaS) providers such as Heroku and Vercel to help resolve issues for cloud products.

The role includes identifying the root cause of technical problems, resolving installation and maintenance issues for on-premise products, researching solutions related to latency and command usage, and escalating unresolved issues to internal teams such as DevOps and Research & Development (R&D).

You will also provide prompt customer feedback, maintain accurate support records, prepare reports, document technical knowledge, answer product-related questions, participate in knowledge-sharing sessions, and continue learning new products introduced by the company.

Educational Qualification

According to the official job description, candidates should have:

  • B.Sc. in Computer Science or Information Systems
  • B.E. in Computer Science or Information Systems

Required Skills

Candidates should have good knowledge of:

  • Linux/Unix
  • TCP/IP
  • DNS

The role also requires strong technical aptitude, problem-solving ability, multitasking skills, and excellent written and verbal communication in English.

Additional Requirements

According to the official job description, candidates should be:

  • Ready to work in a 24/7 environment.
  • Highly committed to customer support.
  • Comfortable working closely with customers and internal technical teams.

The official job posting also states that freshers with very strong aptitude and a strong willingness to learn are encouraged to apply.

Why Consider This Opportunity?

This role provides an opportunity to build expertise in cloud and on-premise technical support while working with DevOps, R&D, Product, and Customer Support teams.

Professionals will gain exposure to Linux systems, networking, troubleshooting, cloud platforms, customer support operations, and technical documentation.

How to Apply

Interested candidates can apply through the official Redis job posting available on LinkedIn.

Official Job Link

Apply for Redis Technical Support Engineer (L1) Role

Final Words

The Technical Support Engineer (L1) role at Redis is an excellent opportunity for freshers with strong technical aptitude and candidates interested in building a career in technical support.

Before applying, carefully review the official job description and ensure your resume highlights your knowledge of Linux/Unix, TCP/IP, DNS, troubleshooting, customer support, communication skills, and problem-solving ability, as these are the primary qualifications mentioned by Redis.